Do you provide free shipping for orders going to Alaska, Hawaii, or Puerto Rico?
While we’re pleased to offer free standard shipping on most orders over $49.00, orders that are placed for delivery to Alaska, Hawaii and Puerto Rico have a shipping charge of $17.99. Our free shipping promotions are not offered at any time for these states.
When will my order ship?
We take great care in preparing your order! Standard shipping orders are processed within 1-2 business days. For orders placed with Express or Overnight shipping, they will be processed the same day, if placed before 12:00 PM EST weekdays. Please allow 1 processing day for Express or Overnight orders placed after 12:00 PM EST. We do not ship on the weekends or federal holidays. Once your order has been shipped, you’ll receive a confirmation email with tracking details.
Orders may occasionally process for longer than listed above. Please refer to your delivery estimate during checkout.
Will all of my items come in one package?
A majority of our orders are shipped in one box. However sometimes the contents of your order are split up into multiple packages to help evenly distribute weight.
Do you have any shipping restrictions?
Yes we do. Some of the products we sell are considered Hazardous Materials (HAZMAT). Hazardous Materials can be: aerosol items, certain alcohol-based items, items that contain contents under pressures, or are potentially flammable. The U.S. Department of Transportation requires that all HAZMAT items are shipped via standard shipping. As some shipping methods involve air travel, there are air shipment restrictions that do not allow HAZMAT items to be flown. Because of this, we are unable to ship HAZMAT items to Alaska, Hawaii, or PR. If you would like to know which products we carry are considered HAZMAT, please send us an email. A Customer Care Representative will be happy to provide this information.
When I track my order it says “delivered” but I have not received it. What should I do?
We understand your concern! From time to time, carriers may mark packages as delivered when they arrive to their local sorting facility, before they are successfully delivered. Because of this, we ask that you allow the full delivery time frame for your chosen shipping method.
Standard Shipping: 10 Business Days
Express Shipping: 4 Business Days
Overnight Shipping: 2 Business Days
What are your shipping fees and transit times?
Interested in what shipping methods we offer? You will find methods, pricing and transit times below.
| METHOD | COST | ORDER ARRIVAL |
| STANDARD – (48 States) | $5.95 | 3-10 Business Days |
| STANDARD (PO BOX/APO/FPO) | $5.95 | 3-10 Business Days (APO/FPO orders can take up to 4 weeks) |
| STANDARD (Alaska, Hawaii & Puerto Rico) | $17.99 | 7-10 Business Days |
| EXPRESS (48 STATES – Excludes Alaska, Hawaii & Puerto Rico) | $17.99 | 4 Business Days (Processing time included) |
| OVERNIGHT (48 STATES – Excludes Alaska, Hawaii & Puerto Rico) | $27.99 | 2 Business Days (Processing time included) |
Are your products vegan?
We do not use any ingredients of animal origin except for the bi-product of bees such as honey or beeswax.
Where are your products made?
All of our products have been made in the same factory in Manosque, France since 1981.
Does L’Occitane test on animals?
Since the L’OCCITANE en Provence brand was founded in 1976, L’OCCITANE has been against the use of animals to test beauty products. The L’OCCITANE Group does not test its products, active ingredients or raw materials on animals at any point in the product development or manufacturing process, and it requires all its suppliers to adhere to a strict charter and prove that they fully respect the same rigorous standards.
What’s more, the L’OCCITANE Group’s number one priority is the health and safety of its consumers. All its product formulations have therefore been tested extensively over time through alternative methods, including product safety tests and user/clinical trials.
In China, where the Group’s brands are also sold, imported beauty products must be submitted for compulsory testing on a limited animal panel in government laboratories before they can be approved for sale in the country. Specifically, the Chinese authorities require a regulatory dossier including results from one-off tests (which vary based on product category) in order to issue a Hygiene Permit for each new imported cosmetic product. The authorities also stipulate that cosmetics may be subject to random, post-market sampling tests for auditing purposes.
These regulatory requirements apply to all cosmetic products not manufactured locally.
The L’OCCITANE Group is deeply committed to ending animal testing for beauty products globally, and it is active in a number of collaborative industry-wide efforts to achieve this goal.
The cosmetics industry, via Cosmetics Europe, which the L’OCCITANE Group actively supports as a corporate member, is engaging with the relevant Chinese authorities and animal rights NGOs to introduce alternative testing techniques, such as those used in Europe, where animal testing – including tests on finished products, active ingredients or raw materials – has been banned in full since 2013.
This constructive dialogue has already led to a series of advances in Chinese regulations, including the decision in June 2014 to end animal testing on so-called ‘ordinary cosmetics’ (shampoo, perfume etc.) that are manufactured and packaged locally. Another major milestone was achieved in November 2016 when the National Medical Products Administration (NMPA) approved the use of a non-animal test for the safety assessment of certain cosmetic ingredients. The National Institutes for Food and Drug Control (NIFDC) are currently evaluating other alternatives to animal testing.
The L’OCCITANE Group provides funding to support alternative methods of testing. For example, it partners with the Institute for In Vitro Sciences (IIVS), a non-profit research and testing laboratory dedicated to advancing in vitro (non-animal) testing methods worldwide. The IIVS has an active programme in China, which is dedicated to promoting the use and regulatory acceptance of non-animal testing methods for assessing the safety of cosmetics. Progress was noted in 2018 with IIVS’s appointment to China’s Alternatives Working Group for Cosmetics and, in April 2019, with the acceptance of certain non-animal (alternative) testing methods for the regulation of cosmetics.
We trust that this consultative approach with the Chinese regulators and industry bodies will help bring an end to animal testing once and for all.
Does L’Occitane use palm oil in its products?
SUSTAINABLE SOURCING OF PALM OIL DERIVATIVES
Palm oil is extracted from the palm oil fruit. With its cleaning and foaming properties, it can be used in some cosmetics and self-care products.
L’OCCITANE does not to purchase crude palm oil. Only some processed products (emollients, emulsifiers and surfactants) purchased from suppliers may be derived from palm oil and palm kernel oil1.
Even if we represent a marginal share of palm oil use in consumer products, we are fully committed to achieving certification for as many of these derivatives as possible through RSPO, an internationally recognized organization for the certification of sustainable sourcing. Today, nearly all of the palm oil derivatives in our formulas are certified as sustainable and responsible by RSPO.
Due to a very large number of stakeholders involved, the transparency of palm oil production is a collective challenge. That is why we are working with other players in the industry to collectively improve and have a real impact.
Since 2011, we have been a member of RSPO, a not-for-profit organization that promotes and certifies the production of palm oil that respects the environment and the rights of workers in the supply chain.
Similarly, L’OCCITANE has been a member of ASD since its creation in 2019.
We support the implementation of an international framework for due diligence, requiring each company to identify and act on human rights and environmental issues in its value chain.
As part of this, we encourage the sharing of all types of information related to potential issues in our supply chains. If such issues are identified, we will take firm and immediate action with our suppliers to remedy them as soon as possible.
1We use both palm kernel oil derivatives (extracted from the seed of the palm oil fruit) and palm oil derivatives (extracted from the flesh of the oil palm fruit). For ease of understanding, we use the term ‘palm oil’.